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Gartner Reveals Top Predictions for IT Organizations and Users for 2014 and Beyond

Gartner, Inc. has revealed its top predictions for IT organizations and IT users for 2014 and beyond. Gartner’s top predictions for 2014 combine several disruptive topics — Digital Industrial Revolution, Digital Business, Smart Machines and the Internet of Things — that are set to have an impact well beyond […]

The deeper meaning behind Oracle’s rejection of social media

All companies have personalities. Software companies tend to have strong personalities, typically imprinted by a type-A founder. No firm illustrates this more than Oracle. When it acquires other companies, they get Oraclized — or rejected. Oracle Fires Its Social Media Evangelist A recent article in the San Francisco Chronicle […]

Is every company becoming a technology company?

A couple of recent headlines caught my attention. I imagine myself sitting there in 2004, given a sneak peek at the future, and contemplating these headlines. I would immediately be puzzled. Why is a coffee company and a footwear company talking about revenue related to technology? What happened? What’s […]

ServiceNow Luddy: Go Write Your Own Apps – Business Insider

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Business leaders see collaboration as ‘crucial,’ but are confused by the rapid convergence of tools

AIIM survey reveals the importance of collaboration to business success – yet organizations are not providing alternatives to consumer-grade collaboration tools used by employees. New research by AIIM has revealed the importance of collaboration in business, with 93 percent of business leaders believing internal collaboration is either crucial or […]

Using Technology To Coach: How to Foster User Self-Efficacy

Many people, when they create a goal such as losing weight, becoming a runner, or learning a language, turn to technology to guide them through the process. In the best case scenario, technology tools can support the acquisition of new skills and help a person advance beyond novice status. […]

Using Technology To Coach: How to Foster User Self-Efficacy

Many people, when they create a goal such as losing weight, becoming a runner, or learning a language, turn to technology to guide them through the process. In the best case scenario, technology tools can support the acquisition of new skills and help a person advance beyond novice status. […]

Five Mistaken Beliefs About Innovation

One of my business school professors, Freek Vermeulen, from my days at London Business School had this to say about innovation – “Innovation has been looked at from every conceivable angle, but we still repeat the same mistakes.” London Business School has created this slideshare with five mistaken beliefs […]

Successful Chief Information Officers Speak the Language of Business: Finance

comments, called-out Comment Now Follow Comments Following Comments Unfollow Comments Comment Now Follow Comments Following Comments Unfollow Comments Whenever I have the occasion to speak with successful CIOs at length, I make it a point to ask them which skills they believe have served them best as they have […]

Five Lessons CIOs Should Take From Their Peers At Technology Companies

Chief information officers at technology companies can have it tough. For one, IT operates as a group of technologists in a sea of technologists. Often the engineers in the traditional “business” functions think of themselves as doing more important work than that of the IT department, which leads to […]

Normal metrics ‘don’t always apply’ to digital initiatives

If business leaders were asked to assign a Facebook-style status to their relationship with digital transformation, it would probably read: “It’s complicated.” That is the view of researchers from MIT Sloan Management Review, a US-based business journal, and Capgemini, an IT consultancy, who last year co-authored a report about […]

IT, Business Exec Gulf Widens, McKinsey Says

Just as more businesses recognize IT’s strategic importance, dissatisfaction with IT’s effectiveness is growing, McKinsey research shows. As more businesses recognize IT’s strategic importance, dissatisfaction with the group’s effectiveness has grown, according to a new report. As a result, many organizations believe that a change in their IT management […]

Strategy, Resources and Execution

Strategy, Resources and Execution Most vendors have reasonable channel strategies and the resources to support their strategy. In the end, it will come down execution at all levels. Most vendors have reasonable channel strategies and the resources to support their strategy. In the end, it will come down execution […]

How Ease-of-Use is Reshaping the IT Industry

The interface is increasingly becoming the product when it comes to IT. Ease-of-use, long a peripheral issue, has now become central.  “The percent of IT buyers who plan to spend more with tech vendors ranges from 4 percent for the vendors that are most difficult to work with to […]

How Video Makes a Difference in the Way I Work

Last fall, I was standing in a hotel lobby in Boca Raton, Florida, where I was attending our annual Collaboration Summit. I noticed an energetic woman walking directly toward me. “It’s so great to see you!” she said when she reached me. I quickly attempted to access the facial-recognition […]

WebRTC is for Losers

WebRTC is for Losers WebRTC technology has fallen short on many of its promises, including the goal of being ubiquitous, plugin-free and free. WebRTC technology has fallen short on many of its promises, including the goal of being ubiquitous, plugin-free and free. Before explaining why WebRTC is for losers, […]

The Proof is in the Pudding

At this year’s Enterprise Connect conference a large emphasis was placed on customer experience and data analytics. This new focus is representative of the entire unified communications industry maturing and realizing that results matter. Adjective overload, hyperboles, and outright deception may be fine for marketing slicks, but in the […]

A Shared Purpose Drives Collaboration

Imagine coming back home from work, calling the family into the living room, and urging everyone to collaborate more. Sounds odd, doesn’t it? Ever wondered what makes collaboration seem so natural at home but unnatural at work? The answer: Purpose. Purpose is collaboration’s most unacknowledged determinant.  While it can […]

Step 5 – Performance Measures

Nine Steps to Success™ – Step 5 Performance Measures Performance Measure is the fifth step of the Balanced Scorecard Institutes framework for strategic planning and management, the Nine Steps to Success™. In business, government and non-profit organisations we measure a multitude of things. We do this to keep on […]

What Are Performance Measures?

Performance measures quantitatively tell us something important about our products, services, and the processes that produce them. They are a tool to help us understand, manage, and improve what our organizations do. Performance measures let us know: How well we are doing If our processes are in statistical control […]

What do companies really spend their IT budgets on? The answer may surprise you

As the global economy begins to show signs of recovery, businesses are upping their technology budgets again, with worldwide IT spending expected to hit $3.8tr this year. That’s a 3.2 percent increase from last year according to the forecast from analyst Gartner. "Globally, businesses are shaking off their malaise […]

TechnoVision 2014 – Business, Mon Amour | Capgemini Worldwide

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TechnoVision 2014 – Business, Mon Amour | Capgemini Worldwide

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Raise Your Likeability Quotient: How to Take Your Video Conferencing Skills to the Next Level | Inc.com

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Enterprise Collaboration Tools a ‘Must’ For Business Success

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CIOs and Managing the Innovation Cult

Guest blog by Peter Waterhouse , Senior Technical Marketing Strategist at CA Technologies. Peter is co-author of the book . If you Google “CIO Innovation” you’ll get about 26 million hits. It seems you can’t have one without the other – they go together like mother and apple pie. […]

Application Landscape Report 2014 | Capgemini Worldwide

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Seth’s Blog: What does,it’s too Expensive

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How One Company Is Extremely Successful Without Using Social Media At All

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To Survive, IT Must Measure Outcomes, Not Milestones

If IT organizations want to remain relevant to the businesses they serve, they must do a much better job measuring the business benefits they provide, not just the technical milestones they achieve. That’s the lesson I take from a recent CA-sponsored survey of 1,300 senior IT leaders in 21 […]

When Internal Collaboration Is Bad for Your Company?

Without question, internal collaboration can produce benefits for an organization. This doesn’t mean, however, that the more your employees collaborate, the better off the company will be. It may, in fact, be worse off. The author, a professor at UC Berkeley and at Insead, offers a simple method for […]

The State and Future of Enterprise Collaboration

The State and Future of Enterprise Collaboration Editor’s note: Oscar Berg ( @oscarberg ) has let us republish this article from his blog where he talks about how can we use new tools to change the way we work? The “flying machine” consisting of 45 helium-filled weather balloons that […]

3744-ex4-lo8.png 668×436 pixels

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Improving Knowledge Work Processes

advertisement A firm decided to redesign its research and development process. Because the effort was critical to its success, the firm applied two parallel approaches to the process. One was a classical reengineering effort in which a small group of managers and consultants designed a radically different way to […]

My Big Word for UC 2014: Bifurcation

Jim Burton Jon Arnold Image for Unified Communications Strategies My Big Word for UC 2014: Bifurcation by Jon Arnold For me, the best time of year to put our collective heads together at UCStrategies is now. Our last two podcasts have reviewed 2013 and previewed 2014 , and if […]

Daniel Kahneman’s Favorite Approach For Making Better Decisions

Bob Sutton’s new book, Scaling Up Excellence: Getting to More Without Settling for Less , contains an interesting section towards the end on looking back from the future, which talks about “a mind trick that goads and guides people to act on what they know and, in turn, amplifies […]

How Innovative Companies Collaborate

Page 2 of 2 All in all, the three cycled through 11 collaborations – but importantly, they did not plan more than one or two pairings in advance. The agreed-upon cycling framework allowed the partnership to grow organically without being hemmed in by a rigid twosome or threesome arrangement. […]

An FBI Agent Reveals 5 Steps To Gaining Anyone’s Trust

the blacklist Editor’s note: The five steps are listed at the bottom of the post. I had an opportunity to ask Robin Dreeke a few questions. Robin is in charge of the Federal Bureau of Investigation’s elite Counterintelligence Behavioral Analysis Program and the author of " It’s Not All […]

The cloudy future of enterprise applications

enterprise-apps-cloudscape Phil Wainewright | On January 15, 2014 Business people get the cloud far more readily than technologists. Who cares how many virtual machines you can fit on a hypervisor? The mechanics of cloud computing are just a means to an end: it is real-world results that matter. The […]

State of the CIO 2014: The Great Schism

"We are pushing the envelope on what’s possible," Hjelm says. Rearrange IT Some of the most intriguing modern technologies move way beyond the IT group and encompass the whole company. For example, Gartner says a digital industrial revolution–3-D printing that will enable next-generation manufacturing–will redefine how companies compete. Crowdsourcing […]

Looking back: IT channel 2013 highlights

As 2013 came to a close, SearchITChannel sought out industry experts to chime in on some significant channel partner developments over the past 12 months. Looking at the big picture, there were vendor acquisitions and partner consolidation ; there was a reshuffling of the deck chairs among channel executives […]

How to Influence Behaviours During Change With The SCARF Model

scarf1 David Rock, a leading neuroscience practitioner, developed the SCARF model to help us to understand the true drivers of human social behaviour and he believes that having this insight is becoming critical for our work environment. The SCARF model identifies five domains of social experience that the brain […]

How to Create Meaning at Work When the Outcome Isn’t Always Meaningful

There’s a lot of talk these days about the importance of finding meaning at work. Tammy Erickson, who writes about millennial employees and studies their sources of motivation, has gone so far as to declare that for many younger workers, “ meaning is the new money .” This is […]

Why Smart People Are Stupid

Editors’ Note: The introductory paragraphs of this post appeared in similar form in an October, 2011, column by Jonah Lehrer for the Wall Street Journal. We regret the duplication of material. Intelligence-Stvenson.jpg Here’s a simple arithmetic question: A bat and ball cost a dollar and ten cents. The bat […]

5 Reasons why collaboration contributes to innovation

5 Reasons why collaboration contributes to innovation Almost all of the recent books, blogs, and papers supporting innovation highlight the importance of collaboration. Why? For many years, the sole inventor was told that people working together can lead to groupthink–too much consensus and convergent thinking. While these ideas have […]

Wolff: How CEOs are clueless about technology

mwolff President’s Obama’s fumfering response last week to the ill-performance of the Affordable Care Act’s online insurance exchange included a discordant repetition of the word "website." It was as though the word were new in his mouth — and distasteful to him — and as if the flaws and […]

The Digital Talent Gap

How to draw an owl

The problem with most business and leadership advice is that it’s a little like this: The two circles aren’t the point. Getting the two circles right is a good idea, but lots of people manage that part. No, the difficult part is learning to see what an owl looks […]

doi:10.1016/j.jecp.2003.09.003 – illexpdepth.pdf

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Bad News Is Worse through Email

Bottom Line:   People who get bad news from companies significantly prefer to be disappointed via voicemail rather than email, appreciating the interpersonal aspect of the human voice over plain text. This leads to a better attitude toward the company, despite the letdown.  When you have to deliver bad […]

Build a ‘Quick and Nimble’ Culture

20140108_4 by Dan McGinn  |   11:00 AM January 7, 2014 Since 2009, Adam Bryant has interviewed hundreds of CEOs for the “Corner Office” feature in The New York Times . This month he’s publishing his second book based on the interviews: “Quick and Nimble: Lessons from Leading CEOs on How […]

2013 Wrap-up: Business Process Management

In 2013 I expanded my Business Planning and Execution research practice to include the topic of Business Process Management (BPM). In an increasingly competitive business environment, many organizations are taking a look at their business processes to help to differentiate themselves while keeping costs low. Take at look at […]

The Biases That Make Bosses Hate Creativity

Every year, Fast Company searches far and wide for the Most Creative People in business. But here’s something strange: while Americans prize creativity, research says we’re disposed to reject it . Why do people mistrust creative folks? As Jessica Olien writes at Slate , there are layers of psychological […]

Selling to the A, B, and F Suites

Selling to the A, B, and F Suites You’re might be overly concerned with selling to the C-suite . Authority used to reside in fewer people. Now decisions are more and more made by consensus. The elevator from the ground floor passes through every floor on its way to […]

Sales Management Best Practices – Are Top Salespeople Challengers?

Current Articles |   RSS Feed Dave Kurlan is a top-rated speaker, best-selling author, sales thought leader and highly regarded sales leadership expert. describe the image I am asked quite often about the Challenger Sales model.  I’ve written about it twice, something that might lead you to believe I […]

Sales Leaders: Is your “gut” still good enough? Or will Scenario Planning Save Your Job?

Scenario2 Why is it that sales models are perhaps the most under examined area when it comes to preparing for the future? Why is it that the CEO does not demand the same level of planning rigor in the sales organization as they do in the rest of the […]

Information technology trends 2014: Five channel hot spots

Coulda, woulda, shoulda — maybe your partner business plans didn’t pan out in 2013. Well, the year is over, but it’s not too late to think about and plan for 2014. To help you do that, SearchITChannel rounded up input from industry experts on information technology trends that will […]

9 Ways To Create Time, Space, and Stillness For Meaningful Work

time space and focus for meaningful work I am fascinated by people who do meaningful work. People who create, share and nurture ideas that move us toward a better future. They somehow operate differently, and I am curious to find out how. Late last year, I decided to start […]

Productivity or bust in 2014: expert tips

Business growth Jon Reed | On January 3, 2014 New year’s resolutions are made by many, but achieved by few. It took me years to realize I should worry less about charging out of the gate in January, and more about what I could sustain. Enter my completely healthy […]

Where is 2014 Headed for Enterprise Social Networks?

It is now the season of making 2014 predictions so we’ll join the parade with one general observation about where things are headed in 2014 for Enterprise Social Networks. We believe that although certain organisations will rise to the top and stand out that overall we won’t see any […]

How a Radical New Teaching Method Could Unleash a Generation of Geniuses

José Urbina López Primary School sits next to a dump just across the US border in Mexico. The school serves residents of Matamoros, a dusty, sunbaked city of 489,000 that is a flash point in the war on drugs. There are regular shoot-outs, and it’s not uncommon for locals […]

Motivating people: Getting beyond money

Companies around the world are cutting back their financial-incentive programs, but few have used other ways of inspiring talent. We think they should. Numerous studies 1 1. John Gibbons, Employee Engagement: A Review of Current Research and Its Implications , Conference Board, 2006. have concluded that for people with […]

57 Cognitive Biases That Screw Up How We Think

smoking couple People aren’t as rational as we would like to think. From attentional bias — where someone focuses on only one or two of several possible outcomes — to zero-risk bias — where we place too much value on reducing a small risk to zero — the sheer […]

Elevating technology on the boardroom agenda

Businesses are becoming increasingly digital and it’s not just a matter of process automation or resource-planning systems. Technology trends such as big data, cloud computing, mobility, and social media are giving rise to new marketing and operational capabilities. Indeed, technology has become too embedded in the fabric of the […]

How collaboration technologies are improving process, workforce and business performance

Companies need their critical workforces to perform smarter, faster and more productively. Achieving that goal requires embedding collaborative technologies deep into processes and incentivizing collaborative behaviors—ultimately transforming the way organizations turn knowledge into action. Collaboration platforms should do more than help employees talk about their work; they should create […]

Why change management fails in organizations

Leaders today must understand and apply the knowledge of behavioral psychology and the lessons from brain science to manage organizational change successfully. In the past, efforts at organizational change which has focused on the structural aspects of organizations have systematically failed because they have neglected the reality that change […]

Why change management fails in organizations | Psychology Today

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Why change management fails in organizations | Psychology Today

Click here to view original web page at Why change management fails in organizations | Psychology Today

Why change management fails in organizations | Psychology Today

Click here to view original web page at Why change management fails in organizations | Psychology Today

A Winning Culture Keeps Score

20131124_3 People often think of corporate culture as “soft” because it involves squishy things like values and expectations. That’s true as far as it goes—but winning cultures have a hard, metrics-driven element as well. A culture that feels upbeat and positive but doesn’t contribute to profitable growth or beating […]

Brain Science Not Ready to Replace Mad Men

Martin Lindstrom, the globe-trotting Danish branding expert, estimates that a whopping 90 percent of our buying decisions take place at a subconscious level. The author of the 2008 business best-seller “Buyology,” Lindstrom advises marketers to cut out the middlemen — the buyers themselves — and ask their brains directly: […]

The Defining Elements of a Winning Culture

by Michael C. Mankins  |   8:00 AM December 19, 2013 A company’s culture can have a powerful impact on its performance. Culture is the glue that binds an organization together and it’s the hardest thing for competitors to copy. As a result, it can be a lasting source of competitive […]

There’s No Such Thing as a Culture Turnaround

by Jon R. Katzenbach  |   8:00 AM December 18, 2013 Company culture changes very slowly, so efforts to do an about-face are inevitably a waste of time and energy: Organizations either declare victory prematurely or, in frustration, abandon the attempt. You’re better off thinking of your cultural situation as an […]

Information is power

Jonathan Bacon Marketing and technology teams need to work together to optimise business success in a digital world but only one in 10 marketing and IT executives believe they have got it right. Those that have successfully collaborated tell how they forge strong links. Above: The Guardian is one […]

Neuralytix 2013 Enterprise Social Networks Update Released

Neuralytix 2013 Enterprise Social Networks Update Released Dec 16, 2013 Click here to get the Neuralytix 2013 Enterprise Social Networks Update . Companies covered in the research include: Bitrix Bloomfire Broadvision IBM Igloo Software Jive Software Jostle Moxie Software OpenText Oracle Salesforce.com SAP Tomfoolery The research paper will list key […]

Email vs. Social Streams? Is that the right question to be asking?

Since the birth of social, or at least the proliferation of microblogging, there has been the ongoing arguments about e-mail vs social streams (some listed below ). On the one hand you have the social media camp predicting the death of e-mail. On the other hand you have the […]

The 8-Step Process for Leading Change

Plan for achievements that can easily be made visible, follow-through with those achievements and recognize and reward employees who were involved. Learn More » Use increased credibility to change systems, structures, and policies that don’t fit the vision, also hire, promote, and develop employees who can implement the vision, and […]

Cisco CEO: Internet Of Things Will Reshape IT

Internet-connected devices will drive a new IT infrastructure that must support an "application economy," predicts Cisco CEO John Chambers, speaking at Interop. 5 Big Wishes For Big Data Deployments John Chambers thinks IT departments can get their CEOs excited about the Internet of Things in the same way CEOs […]

For Cross-Functional Change, a Good Disruption Helps

by Brad Power  |   11:00 AM December 10, 2013 How do you improve the whole organization, not just parts of it? The uber challenge for process improvement in organizations has always been to successfully make improvements across functions. But have any sizable organizations assigned people to manage their major end-to-end […]

Redefining Collaboration

We all face a complex future requiring greater degrees of innovation and coordination.  We need better collaboration.  This is one of the promises of digital technologies such as analytics, mobility and particularly social media.  However while the world has grown complex, the concept of collaboration remains stubbornly simple. Sharing […]

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Enterprise Social, It’s Time To…

My father was never one to use profanity, with one exception. In those instances when I was taking just too long to make a decision or show progress, he’d say, "Rob, it’s time to … or get off the pot!" We’re pretty much at that point with Enterprise Social. In […]

Enterprise Social, It’s Time To…

My father was never one to use profanity, with one exception. In those instances when I was taking just too long to make a decision or show progress, he’d say, "Rob, it’s time to … or get off the pot!" We’re pretty much at that point with Enterprise Social. In […]

Personal Communication Services and Social Collaboration Are Entering The Workplace

By Dan Bieler and Enza Iannopollo Personal communications services, which we define as communication and collaboration services that merge private, social and business communication in one personal view, are becoming part of the work environment. Services like Skype or Google Apps allow users to speak and send messages across […]

The Puzzling Technology Adoption Discrepancy Between Individuals and Institutions

[Irving Wladawsky-Berger] Since the publication of its  first report  in 2009, I’ve  closely followed  the  Shift Index  initiative of  Deloitte’s   Center for the Edge . The initiative, co-led by  John Hagel  and  John Seely Brown , is an attempt to quantify what Deloitte calls The Big Shift , the […]

After the Deluge

magazine cover After the Deluge Despite a torrent of interest in ROI, truly workable solutions are just beginning to emerge. Norm Alster, CFO IT October 15, 2002 One by one, they rose to make their pitches to the IT steering committee. As the day wore on, recalls consultant Doug […]

After
the Deluge

magazine cover After the Deluge Despite a torrent of interest in ROI, truly workable solutions are just beginning to emerge. Norm Alster, CFO IT October 15, 2002 One by one, they rose to make their pitches to the IT steering committee. As the day wore on, recalls consultant Doug […]

WATCH: What All Great Leaders Have In Common

Thomas Barta What do you stand for? Why do you do what you do? Your ability to answer these questions is the key to unlocking your magnetism as a leader. In one of the most popular TEDTalks of all time, Simon Sinek vividly illustrates the communication style that history’s […]

WATCH: What All Great Leaders Have In Common

Thomas Barta What do you stand for? Why do you do what you do? Your ability to answer these questions is the key to unlocking your magnetism as a leader. In one of the most popular TEDTalks of all time, Simon Sinek vividly illustrates the communication style that history’s […]

Culture and Change — Why Culture Matters and How It Makes Change Stick

Culture and Change — Why Culture Matters and How It Makes Change Stick

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Cogitation on innovation

Stuart Lauchlan | On December 2, 2013 What’s the big word du jour? It is of course innovation. No industry conference will pass without due deference being paid to that holiest of grails, IT enabled innovation. If you play buzzword bingo at any major event, your card will be […]

Learning Event Strategies To Enhance Motivation

Motivation Sign Pic Frederick Herzberg, a pioneer in employee motivation, taught that an employee’s opportunity to learn, grow in responsibilities, and be recognized for achievements is a much more powerful motivator than just money. With increasing regulations in the mortgage industry and the stress associated with rapidly implementing the […]

The New CIO Mandate | ASAE Tech Conference 2013 Keynote By Dion Hincchliffe

How can CIOs and the C-Suite reshape service delivery and get out ahead of the rapid pace of technology change? … How can CIOs and the C-Suite reshape service delivery and get out ahead of the rapid pace of technology change? I explored the issues and strategies of grappling […]

Three Types Of Social Network

Three Types of Social Network

Social business adoption in the workplace

As I look to examine what we’ve learned about enterprise social media over the last few years, I’ll be hosting some guest posts about those who have been working hands-on in the space and examine what they’ve learned. Please reach me via the ZDNet contact form if you have […]

A Closer Look: Myths vs. Reality in Training

A roundup of popular assumptions challenged by new information. “A foolish consistency is the hobgoblin of little minds.” —Ralph Waldo Emerson As humans, we tend to believe new ideas that reinforce current views and reject those that don’t. Thus we rarely clean our mental closets of popular but outdated […]

The Future Value of Voice and Messaging

Maximising profits and staying relevant in a multi-media world: >$80bn to fight for Summary: Our new research shows how telcos can slow the decline of voice and messaging revenues and build new communications services to maximise revenues and relevance with both consumer and enterprise customers. It includes detailed forecasts for […]

Corporate Memory and Personal Knowledge Management – A Dichotomy?

PKM and Corporate Memory I was recently asked to give a talk to a breakfast meeting of the Managing Partners’ Forum ( MPF ). The focus of the talk was around the possible dichotomy (or misalignment) of the development needs of the individual and the demands of the organisation […]

Renaissance CIO

Renaissance CIO

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Ignorance Unmasked: Do You Know the Secret Language of Technology and Business?
Blinded by the “LIKE”: The Irrationality of Software Evangelists and Their Audiences
Who is Responsible for Collaboration and Can They Answer Yes to These questions?
The Most Overlooked Construct for Successful Collaboration Adoption

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