Analytical Creative – Data driven insights and creative solutions to improve customer experience and goal realization
purple white people gears collab Last week, a Mindjet client and SpigitEngage user sought my view on measurement . He pursues his practice in a global, multi-brand enterprise, and wanted to know how he might measure his practice of collaborative innovation. My perspective? We tell a story by how and what we measure, and we can weave that tale in many different ways. We start with a premise of how the practice might help an […]
Brain Lobes We spend 13 hours a week on email and unlock our phones 110 times a day . What is that doing to our brains? The short answer is it’s making them worse, according to the Harvard Business Review and other sources. Here’s the science: • It saps our time: Every time you get interrupted — like when your phone buzzes with a new email or your Gmail tab compels you toward the […]
Chapter 10 Keep ’em on Their Toes What’s the number #1 thing that creates loyal customers? No surprise, it’s the social construct of reciprocity . Better yet, there is an even more powerful form available for business owners to use: the act of creating surprise reciprocity. The Studies 1 In a study by psychologist Norbert Schwarz, he found that as little as 10 cents was enough to change the outlooks of participants who found […]
posture, arms, employee The prototypical leader is a hero: gives the rousing speech, inspires the troops, and shows up at the last minute to save the day. At least that’s how leaders are portrayed. but that’s not at all what Google discovered as their most important qualities. At Google, they’re obsessive about looking at data to determine what makes employees successful and what they found in the numbers was surprising. The most important character […]
Gray Matter By AMY WRZESNIEWSKI and BARRY SCHWARTZ THERE are two kinds of motive for engaging in any activity: internal and instrumental. If a scientist conducts research because she wants to discover important facts about the world, that’s an internal motive, since discovering facts is inherently related to the activity of research. If she conducts research because she wants to achieve scholarly renown, that’s an instrumental motive, since the relation between fame and research […]
Suppose each time you ran low on an item in your kitchen—olive oil, bananas, napkins—your instinctive response was to drop everything and race to the store. How much time would you lose? How much money would you squander on gas? What would happen to your productivity? We all recognize the inefficiency of this approach. And yet surprisingly, we often work in ways that are equally wasteful. The reason we keep a shopping list and […]
Tweet Email Resisting Change – The Fast Track Change is essential and inevitable for all organizations, but some people are better at coping with it than others. Dana Brownlee is the founder of Professionalism Matters , a national corporate consulting company that trains groups to boost team productivity in the workplace. She identifies six types of change resisters that we must battle in order to move forward with our important initiatives. 1. The “Positive” […]
If business leaders were asked to assign a Facebook-style status to their relationship with digital transformation, it would probably read: “It’s complicated.” That is the view of researchers from MIT Sloan Management Review, a US-based business journal, and Capgemini, an IT consultancy, who last year co-authored a report about […]
A journey to the underbelly of learning I had no idea what to expect. I published my first ever post on LinkedIn and asked a friend “how did I do?” (It’s all about learning, right?) The answer was a realistic, if not slightly disappointing, “not bad, but had you […]