Analytical Creative – Data driven insights and creative solutions to improve customer experience and goal realization
Take yourself back a couple of decades and the IT industry looked very different than it does today. Back then the number of solution choices was relatively limited and only available to those with the finances to afford it. Many of the core services had to be built from the ground up. Why? There simply wasn’t the volume or maturity of the IT marketplace for core services. Today, that picture is very different! For […]
Brain Lobes We spend 13 hours a week on email and unlock our phones 110 times a day . What is that doing to our brains? The short answer is it’s making them worse, according to the Harvard Business Review and other sources. Here’s the science: • It saps our time: Every time you get interrupted — like when your phone buzzes with a new email or your Gmail tab compels you toward the […]
Suppose each time you ran low on an item in your kitchen—olive oil, bananas, napkins—your instinctive response was to drop everything and race to the store. How much time would you lose? How much money would you squander on gas? What would happen to your productivity? We all recognize the inefficiency of this approach. And yet surprisingly, we often work in ways that are equally wasteful. The reason we keep a shopping list and […]
Bottom Line: People who get bad news from companies significantly prefer to be disappointed via voicemail rather than email, appreciating the interpersonal aspect of the human voice over plain text. This leads to a better attitude toward the company, despite the letdown. When you have to deliver bad […]
20140108_4 by Dan McGinn | 11:00 AM January 7, 2014 Since 2009, Adam Bryant has interviewed hundreds of CEOs for the “Corner Office” feature in The New York Times . This month he’s publishing his second book based on the interviews: “Quick and Nimble: Lessons from Leading CEOs on How […]
Since the birth of social, or at least the proliferation of microblogging, there has been the ongoing arguments about e-mail vs social streams (some listed below ). On the one hand you have the social media camp predicting the death of e-mail. On the other hand you have the […]
How’s Your Email Working for You? Infographic
One of the benefits of being an academic is the ability to attend seminars that seem to have nothing to do with your own work. A while back I heard John Gourville , a colleague in HBS’s Marketing department , talk about his research investigating why so many new […]
This part 4 of an “Email is Anti-social” multipart blog. Here is Part 1 , Part 2 , and Part 3 . Email is a personal productivity tool and it isn’t effective outside small-scale and simple collaboration. It is meant to serve the needs of individuals versus the needs […]
This part 3 of an “Email is Anti-social” multipart blog. Here is Part 1 and Part 2 . Email is ephemeral. It is a continuous stream of loosely connected messages with a relatively short useful life. The efforts of collectively trying to advance a collaborative product gets lost in […]