Analytical Creative – Data driven insights and creative solutions to improve customer experience and goal realization
Take yourself back a couple of decades and the IT industry looked very different than it does today. Back then the number of solution choices was relatively limited and only available to those with the finances to afford it. Many of the core services had to be built from the ground up. Why? There simply wasn’t the volume or maturity of the IT marketplace for core services. Today, that picture is very different! For […]
The debate about the economic benefits of cloud computing is intense, and is commonly boiled down to a talking point labelled OpEx vs. CapEx. Very often, like many talking points, the headline conflict is really a stalking horse that conceals the true source of conflict. In the case of OpEx vs. CapEx, what often underlies the discussion is really an indirect, coded debate about the future of IT infrastructure and operations groups: Will they […]
On our journey towards self-knowledge, our first impulse is often to turn inward, introspect and self-reflect. We give great weight to our introspections. Most of us are confident that our perceptions of ourselves are more accurate than others’ perceptions of them. Yet psychological research tells us that introspection is often a highly inaccurate source of self-knowledge. An over-reliance on introspection trips one up — decreasing performance, reducing decision quality and even undermining self-insight. 2 […]
The full range of debate about the Big Standardized Tests really comes down to answering two critical questions about the testing. 1. Does the test collect good data? The whole justification for the BS Tests is that they will collect all sorts of rich and useful data about students, schools, and educational programs. I have been amazed at the widespread, childlike, bland faith that many people have in anything called a “standardized test.” If […]
Charlene Li, founder and CEO of Altimeter Group fights the good fight in a recent Harvard Business Review article — ” Why No One Uses the Corporate Social Network ” — but ultimately makes a conclusion that’s not supported by her own data. In a 2014 study, Altimeter found that deployed “social collaboration” tools aren’t widely used. (These are often called enterprise social networks, or what I’d rather refer to generically as work media, […]
Imagine an organization that is completely digitally connected. Colleagues connect seamlessly with each other across silos and across the globe. Management has its finger on the pulse of the company, aware of every crisis-induced quickening. And throughout the organization there is a deep sense of connection to the purpose and mission of the organization, and to each other, breaking down hierarchies in the process. Snap! Leaders – it’s time to wake up from this […]
Reuters/Carlo Allegri Why is this man smiling? He’s got an army of programmers that would make some Silicon Valley CEOs green with envy. “Every year, Lloyd would give the tech division an annual speech, saying how we were a tech company,” a former Goldman Sachs engineer said to Business Insider. Lloyd is Lloyd Blankfein, CEO of Wall Street investment bank Goldman Sachs. And believe it or not, Goldman has more programmers and engineers working […]
Change Management Now Open 2015 Benchmarking Study You’re invited to participate. Share your experience, reflect, learn and give back to the discipline. The Change Management industry consists of consulting services, training services and products. Companies actively offering Change Management services or products include large and small consulting firms, Change Management product development companies, higher education institutions and business certification organizations — including change management associations. Types of Change Management Organizations Most large consulting firms offer […]
Loading… Even the most brilliant strategy is worth nothing if it isn’t executed well, especially by your front line — the employees who interact daily with your customers. Unfortunately, these employees are regularly asked to execute strategies that others developed and that they may not understand, never mind feel committed or connected to. In fact, according to Robert Kaplan and David Norton, the founders of the Balanced Scorecard , only 5% of employees understand […]
IDEA IN PRACTICE: An in-depth look at how one European industrial-goods company used the ideas in this article to improve execution. INTERACTIVE TOOL: Use this simulator to test the effectiveness of various change initiatives. A brilliant strategy, blockbuster product, or breakthrough technology can put you on the competitive map, but only solid execution can keep you there. You have to be able to deliver on your intent. Unfortunately, the majority of companies aren’t […]