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In a workplace that is increasingly collaborative and knowledge-intensive, many CIOs plan to create value by delivering these capabilities effectively. No wonder collaboration and analysis tools make up the single largest category of IT project spend. But much of this value is being lost because employees lack the skills […]
20130816_4 by Robert Plant | 11:00 AM August 15, 2013 In 2003 Nicholas Carr wrote a provocative article for HBR titled “ IT Doesn’t Matter ,” in which he stated: “IT is best seen as the latest in a series of broadly adopted technologies that have reshaped industry over the […]
20130827_3 With a tsunami of new digital technologies all converging simultaneously — social, mobile, cloud, analytics and embedded devices — there has been, once again, a cry for corporate IT to radically change to enable the digital transformation of businesses. But here is the daunting and exciting thing: we’re […]
Tweet Information technology (IT) is used to planning projects with linear timelines, aligned work streams and key milestone dates. For social business programs, that’s necessary, of course, but it’s not sufficient. The project team must also expect and plan for barriers, delays and the need for new thinking. […]
The IT services industry is sticking its collective head in the sand over the impact that the shift to the cloud will have on its future revenues and staffing levels. Is it complacency, ignorance or downright deer-in-the-headlamps syndrome? French blogger […]
Cloud collaboration vendor Box has launched a new phase in its campaign to target enterprise buyers at its annual user conference Boxworks 13, which opened in San Francisco on Monday. A set of announcements bolstered the Box platform […]
Most C-level executives say the three key trends in digital business—namely, big data and analytics, digital marketing and social-media tools, and the use of new delivery platforms such as cloud computing and mobility—are strategic priorities at their companies, 1 1. Sixty-five percent of respondents say big data and analytics […]
10 Questions To Ask In his March 18 magazine cover story, “Goodbye IT, Hello Digital Business,” InformationWeek editor Chris Murphy exhorts IT organizations to get out of their “back-office, support-the-business role” and finally become developers of “products and apps that customers use directly” — that is, […]
A striking lack of alignment in way CIOs measure and communicate the value of IT operations to CEOs and CFOs – who knew? That may not come as too much of a surprise to many of us, but […]
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There’s a big challenge to be faced in that IT metrics today are predominantly transaction-focused rather than measuring IT’s contribution to business outcomes and ability to respond to market changes.
Alignment between business and IT isn’t enough; there needs to be joint accountability for business outcomes:
At some level, I see dysfunction in almost every client I work with. This isn’t something new. There probably isn’t an organization on the planet without some level of dysfunction. Perhaps a degree of dysfunction is acceptable or even desirable. But eventually organizational dysfunction reaches a point where it […]
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If CEOs and CFOs measure the effectiveness of CIOs and IT on things like keeping the IT budget low, delivering projects on-time and on-budget and keeping the lights on, then IT will inevitably appear dysfunctional to the rest of the organization. If, however, CEOs were to measure IT on the same measures as the rest of the exec team, such as business growth, customer retention or overall profitability, then I would expect to see far less dysfunction with respect to IT.