The Anatomy Of Operational Excellence

Operational excellence enables an enterprise and its leadership to continuously improve all areas of performance, including decision-making, ongoing investment, profitability, customer and partner services and human resources capabilities. Operationally excellent enterprises possess the processes and structures–or the “intangible assets”–that give them the visibility, control, tools, and management practices necessary […]

Strategy is wasted without “operational effectiveness”

Strategy is
      wasted without "operational effectiveness"

HCi Journal According to Michael E. Porter, Harvard Business School Professor and world-renowned expert on strategy, success requires both the right strategy and “operational effectiveness”. “Managers must clearly distinguish operational effectiveness from strategy. Both are essential, but the two agendas are different. The operational agenda involves continual improvement everywhere […]