**Building the social enterprise**

Why do so few companies capture the full value of social technologies? There’s no doubt organizations have begun to realize significant value from largely external uses of social. 1 1. Roxane Divol, David Edelman, and Hugo Sarrazin, “ Demystifying social media ,” McKinsey Quarterly , April 2012. Yet internal […]

Think Of UC&C Like You Would ERP

Think Of UC&C Like You Would ERP

This is the second post in a monthly series from Dimension Data and Cisco Channels looking at user adoption and integration of unified communications and collaboration (UC&C) solutions. Findings stem from Dimension Data’s 2013 Global UC&C Survey , developed with ICT researcher Ovum and featuring responses from more than […]

The 9X Email Problem

One of the benefits of being an academic is the ability to attend seminars that seem to have nothing to do with your own work.  A while back I heard John Gourville , a colleague in HBS’s Marketing department , talk about his research investigating why so many new […]